Warranty information

HeartPartner Warranties

 

Bronze Limited Warranty: $0.00 (included in purchase price)

Sonostics, Inc. guarantees that all products are free from defects in materials and workmanship. Should there be anything at all wrong with your unit, Sonostics, Inc. will at their discretion repair or replace your device at absolutely no charge to you for a period of one year.

Our commitment to you:

Just like the Bronze standard warranty, the extended Silver and Gold warranty plans assure you of comprehensive protection against unexpected product failures. So you will never have to worry about being without your beloved HeartPartner when you have a Sonostics, Inc. extended warranty.

Within the applicable coverage period, we will replace your HeartPartner with a brand-new unit. In order for Sonostics, Inc. to provide proper warranty support, you may be required to provide proof of purchase documents, as well as any warranty purchase documentation. You may also be asked to provide Sonostics, Inc. with specific information regarding symptoms, failure or defect that prompted the request for warranty service.

If during the warranty period you decide to sell your unit, the remainder of the extended warranty may be transferred to the new owner by notifying Sonostics, Inc. in writing. Such notifications must include complete address information for both the original owner and the new buyer.

 

So, what is not covered?

Our focus when designing and building your HeartPartner is to ensure safe, reliable performance from your wellness device. However, accidents do happen and to that end, we cannot warranty failures due to lost, stolen, abuse, misuse, accident, natural disasters, unauthorized alteration, repairs or modifications. The warranty also does not cover any accessories purchased for your HeartPartner.

 

Take the first step

If you are ready for the peace of mind that a HeartPartner extended Silver and Gold warranty coverage can give you, it’s easy to get started. Simply select the plan that suits you below within 30 days of product purchase.

You can then:
• Fill out the included Warranty Order Card and mail back to Sonostics, Inc. with payment, or
• Visit us at https://www.sonostics.com/warranty/, select your plan and order securely online, or
• Call us at 855-696-9283 and we will be happy to take your information by phone.

 

Silver three-year no cost full replacement Plan: $29.95

This plan extends our standard one-year full no-cost replacement warranty for an additional two years. This gives you three full years from the date of purchase of worry-free usage.

This warranty is transferable and covers each device separately. The same provisions and exclusions apply as the standard one-year plan.

 

Gold five-year no-cost full replacement Plan: $39.95

This is our premier warranty and provides you with absolute worry-free usage. As with our Bronze and Silver Warranty Plans, all provisions and exclusions apply.

If you intend to use your device every day at home as a therapeutic tool and want to maximize your investment, then the Gold five-year full replacement plan is for you. You will never have to worry about purchasing another HeartPartner ever again.

All Sonostics, Inc. warranties are subject to the following conditions: Coverage on all Extended Warranty plans begins on the original product purchase date. Warranty must be registered within 30 days of product purchase. These factory warranties do not cover damage caused by misuse or abuse, accident, the attachment of any unauthorized accessory, abnormal wear and any other conditions that are beyond the control of Sonostics, Inc. Sonostics, Inc. shall not be responsible for any type of incidental, consequential or special damages. This includes but is not limited to those implied warranties of fitness and merchantability, which is limited in the total duration of one year from the original purchase date.

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